At 988com, your personal data is treated with the same seriousness as your financial security. This Privacy Policy explains precisely what information we collect from Pakistani players, why we collect it, how it is used and stored, who it may be shared with, and what rights you hold over your own data at every stage of your 988com journey.
988com collects only the personal information that is strictly necessary to provide gaming services, process PKR transactions, and comply with our licensing authority's KYC requirements. We do not collect data for its own sake.
All data transmitted between your device and 988com servers is protected by TLS 1.3 encryption. Sensitive account data and payment records are stored using AES-256 encryption at rest, meeting international banking security standards.
988com does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely for the purposes described in this policy and shared only with the verified partners listed herein.
You have the right to request a complete copy of all personal data that 988com holds about you at any time. Submit a data access request to our support team and we will respond within 30 days with a full data export in readable format.
Where legally permissible, you may request that 988com delete your personal data. Requests are processed within 30 days. Note that regulatory retention obligations (typically 5 years under A ML/KYC law) may prevent full erasure of certain records.
All marketing communications from 988com are strictly opt-in. Pakistani players can unsubscribe from promotional emails and SMS alerts at any time via account settings or by contacting our 24/7 live chat support team.
This Privacy Policy explains how 988com — the operator of the online gaming platform at 988com.net — collects, processes, stores, and protects your personal information. By registering an account or using any feature of the 988com platform, you acknowledge that you have read and understood this policy and consent to the processing of your personal data as described herein. This policy should be read alongside our Terms & Conditions and Responsible Gaming policy.
988com is an internationally licensed online gaming platform operating at 988com.net. We provide live casino games, slot products, cricket and sports betting, and PKR-denominated banking services to English-speaking players in Pakistan. The 988com platform is operated under an international gaming licence issued by a recognised regulatory authority.
For the purposes of data protection, 988com is the data controller in respect of all personal information collected through the 988com.net platform and any associated communications channels including live chat, email, and account support interactions. All queries relating to data protection may be directed to our support team whose contact details are set out in Section 13 of this policy.
988com processes personal data only to the extent necessary to deliver licensed gaming services and to satisfy our obligations under the anti-money laundering and KYC requirements of our licensing authority. We operate a strict data minimisation policy across all processing activities.
988com collects personal information in the following categories, depending on the nature of your interaction with the platform:
When you create a 988com account, we collect your full legal name as it appears on your Pakistani CNIC, your date of birth, a valid Pakistani mobile number, an email address, your preferred username, and your residential city (e.g., Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi).
To comply with our licensing authority's Know Your Customer requirements, we collect and verify documentary evidence including:
We record full details of all financial transactions on your account including deposits made via JazzCash, EasyPaisa, SadaPay, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, or USDT TRC20. This data includes transaction reference numbers, amounts in PKR, timestamps, and the payment method used.
We maintain complete records of your gaming activity on the 988com platform including game sessions, bet amounts, game outcomes, win/loss history, bonus usage, and session duration data. This data is required by our licensing authority and is used for responsible gaming monitoring, dispute resolution, and platform improvement.
We automatically collect certain technical information when you access the platform including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, and technical support.
We retain records of all communications between you and the 988com support team, including live chat transcripts, email correspondence, and any documents or screenshots you submit to us in the course of a support interaction or complaint.
Important: 988com does not collect or store full payment card numbers. For Pakistani bank transfer methods, we record only the last four digits of account numbers for verification purposes. Full USDT wallet addresses are stored in encrypted form.
988com uses your personal information for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation & management | Registration data, KYC documents, device data |
| Identity verification & age checks | CNIC copy, date of birth, proof of address |
| Processing deposits & withdrawals | Transaction data, KYC documents, payment method proof |
| Anti-money laundering compliance | Transaction data, KYC documents, gaming activity data |
| Fraud prevention & security | Technical data, device data, transaction data, IP address |
| Responsible gaming monitoring | Gaming activity data, session data, self-exclusion records |
| Customer support & dispute resolution | Communications data, gaming activity data, transaction data |
| Platform improvement & analytics | Technical data, gaming activity data (anonymised where possible) |
| Marketing communications (opt-in only) | Email address, mobile number, gaming preferences |
| Regulatory reporting | Transaction data, KYC documents, gaming activity data |
988com will never use your personal data for any purpose not listed above without first obtaining your explicit consent. Where we intend to use your data for a new purpose, you will be notified in advance and given the opportunity to object.
988com processes your personal data on one or more of the following legal bases depending on the processing activity in question:
The 988com platform uses cookies and similar tracking technologies to deliver core platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data that helps us improve the platform experience for Pakistani players.
You can control cookie settings through your browser's privacy controls. Please note that disabling essential cookies will prevent you from logging into and using the 988com platform. Disabling analytics or functional cookies will not affect your ability to play but may result in a reduced or less personalised experience. 988com does not use third-party advertising cookies or cross-site tracking technologies.
988com shares your personal data only with the following categories of third parties, and only to the extent necessary for the purposes described in this policy:
We work with accredited identity verification service providers who process your CNIC and proof of address documents to confirm your identity and age in accordance with our licensing requirements. These partners process data solely on our instructions and are contractually prohibited from using your data for any other purpose.
To facilitate PKR deposits and withdrawals via JazzCash, EasyPaisa, SadaPay, HBL, UBL, and Meezan Bank, we share the minimum necessary transaction data with the relevant payment gateway or banking partner. These entities are independently regulated financial institutions operating under Pakistani financial law and their own privacy policies.
Our international gaming licensing authority may request access to player account data, transaction records, and gaming activity logs as part of routine regulatory oversight or a specific compliance investigation. 988com is legally obligated to comply with such requests.
We use specialised fraud detection and cybersecurity service providers who may process technical and device data to identify suspicious activity and protect the integrity of the 988com platform. Data shared with these providers is pseudonymised wherever technically feasible.
988com does not share your personal data with third-party advertisers, data brokers, or marketing networks. We do not sell your data. Period.
988com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | 5 years after account closure | AML / licensing regulatory requirement |
| KYC verification documents | 5 years after account closure | AML / KYC regulatory requirement |
| Transaction records | 5 years after account closure | Financial regulation & dispute resolution |
| Gaming activity logs | 3 years after account closure | Licensing requirement & responsible gaming |
| Support communications | 2 years after account closure | Dispute resolution & quality assurance |
| Marketing preferences | Until opt-out or account closure | Consent-based processing |
| Technical / device logs | 12 months from collection | Security monitoring |
After the applicable retention period has expired, 988com securely deletes or anonymises your personal data in accordance with our data destruction policy. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes as it can no longer be associated with any individual.
As a user of the 988com platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Section 13. We will respond to all verified data rights requests within 30 days.
988com will never charge a fee for responding to a data rights request. However, where requests are manifestly unfounded, excessive, or repetitive, we reserve the right to either charge a reasonable fee or decline the request, providing written reasons for doing so.
988com implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes the following controls:
In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, 988com will notify affected users without undue delay and in accordance with the notification requirements of our licensing authority. We will provide details of the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address it.
The 988com platform is strictly for adults aged 21 years and above. 988com does not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps, and full KYC verification requires documentary proof of age in the form of a valid Pakistani CNIC.
If 988com becomes aware that personal data has been collected from a user who is under 21 years of age, we will immediately suspend the account, delete all associated personal data to the extent not required for regulatory purposes, and report the matter to our licensing authority. Any funds deposited by an underage user will be handled in accordance with our Terms & Conditions.
If you believe a minor has registered on the 988com platform, please contact our support team immediately via live chat. We will investigate and act within 24 hours of receiving such a report.
Given that 988com's primary player base consists of Pakistani users transacting in PKR via local payment systems, this section provides specific clarity on how Pakistani payment data is handled on our platform.
When you make a deposit or withdrawal via JazzCash or EasyPaisa, 988com receives a transaction confirmation reference from the respective mobile wallet provider. We store this reference, the transaction amount, and timestamp. We do not store your full mobile wallet PIN or authentication credentials. Your JazzCash or EasyPaisa account remains entirely under your own control and is subject to Mobilink Microfinance Bank's and Telenor Microfinance Bank's own privacy policies respectively.
For bank transfer transactions, 988com collects the sender account name, the last four digits of the account number, the bank name, and the transaction reference number. Full account numbers are never stored on 988com servers. Bank transfer data is processed in accordance with the State Bank of Pakistan's applicable data handling guidelines for online payment processing.
For USDT TRC20 transactions, 988com records the sending wallet address, the receiving wallet address (988com's deposit address), the transaction hash, the USDT amount, and the PKR equivalent at the time of confirmation. Wallet addresses are stored in encrypted form. 988com does not have access to your private keys under any circumstances.
SadaPay transactions are processed similarly to JazzCash and EasyPaisa — 988com receives and stores only the transaction reference, amount, and timestamp. Full SadaPay account credentials remain under your sole control.
988com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing authority's requirements. When material changes are made, registered users will be notified via the email address associated with their 988com account at least 14 days before the revised policy takes effect.
The effective date at the top of this policy will be updated whenever changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how 988com protects your personal data. Your continued use of the platform following the effective date of any revised policy constitutes your acceptance of the updated terms.
Previous versions of the 988com Privacy Policy are available on request from our support team. All previous versions are superseded by the current version of this policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 988com processes your personal data, please contact our support team in the first instance. We aim to resolve all privacy-related queries promptly and transparently.
If you are not satisfied with our response to your privacy complaint, you have the right to escalate your concern to our compliance department and thereafter to the dispute resolution body of our licensing authority. Details of the escalation process are available on request.
This Privacy Policy was last reviewed and updated on 1 January 2026. All prior versions of the 988com Privacy Policy are superseded by this document.
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